Welcome to www.pureera.co.in ("Website"), owned and operated by PureEra Natural Products LLP ("PureEra", "Company", "we", "our", or "us").
At PureEra, we are committed to delivering high-quality food products and ensuring a fair, transparent, and customer-focused shopping experience. Due to the nature of food products, returns and cancellations are subject to specific safety guidelines detailed below.
1 Order Cancellation Rules
Before Dispatch: Customers may cancel their order free of charge before it has been dispatched by contacting Customer Support. Pre-paid orders cancelled before dispatch will receive a 100% refund.
After Dispatch: Once an order has been picked up by the courier partner, it cannot be cancelled in transit.
2 Non-Returnable Food Items
For reasons of hygiene, food safety, and quality assurance, food items (spices, seasonings, herbs) that have been successfully delivered are non-returnable unless eligible for replacement due to damage or defect.
Opened jars, used spices, improperly stored items, or items reported after 48 hours of delivery are not eligible for return.
3 Replacement & Defect Coverage
PureEra will send a free replacement if your order arrives in any of the following conditions:
- Wrong product delivered.
- Package or seal received in a damaged / broken condition.
- Manufacturing defect or missing items from the package.
- Product significantly different from the confirmed order.
4 How to File a Claim (48-Hour Window)
Please report any damage or delivery defect within 48 hours of delivery with the following evidence:
- Order Number and Customer Name.
- Clear photographs of the damaged product and outer shipping box label.
- A continuous unboxing video showing the unopened parcel to verification.
5 Refund Processing Timelines
If a replacement cannot be fulfilled due to stock unavailability or an order is cancelled prior to dispatch, eligible refunds will be initiated within 24–48 hours.
Refunds are credited back to your original payment method (UPI / Credit Card / Bank Account) and typically reflect within 5–7 working days depending on your financial institution.
Your Satisfaction Guaranteed
Thank you for choosing PureEra. We appreciate your trust and remain committed to providing high-quality products along with fair, transparent support.